Web & Mobile
CliniCore
Patient scheduling and follow-up across web and mobile.
- Client
- CliniCore (placeholder client)
- Industry
- Healthcare
- Year
- 2024
- Services
- Web Applications, Mobile Apps, UI/UX Design
Overview
A multi-clinic group booked appointments by phone and tracked follow-ups on paper. We built a patient portal and a clinician app around one scheduling system.
Technology
- Next.js
- React Native
- TypeScript
- Node.js
- PostgreSQL
- AWS
01 — Challenge
Challenge
Four clinics, each with its own appointment book. Patients called during office hours or did not book at all, no-show rates were high, and follow-up reminders depended on a staff member remembering. Any solution had to handle sensitive records with strict access control.
02 — Strategy
Strategy
We modelled scheduling once, centrally, with clinic-level rules layered on top — because the real complexity was not the calendar but each clinic's exceptions. Access control was designed before any interface work, with role and record-level permissions enforced in the API. We piloted at one clinic for six weeks before rolling out.
03 — Solution
Solution
A patient portal for booking, rescheduling, documents and reminders; a clinician mobile app for daily schedule, notes and follow-up actions; and an administrative back office for clinic rules, capacity and reporting. All three read from one scheduling service with a full audit trail on every record access.
What we built
The parts that carry the workload.
- 01
Central scheduling engine
One availability model with per-clinic rules for durations, buffers, resources and holidays.
- 02
Patient portal
Self-service booking, rescheduling, documents and reminders in a flow designed for low digital confidence.
- 03
Clinician mobile app
Daily schedule, patient context and follow-up capture that works on a weak clinic connection.
- 04
Automated reminders
Configurable reminder sequences by channel, with confirmation and one-tap rescheduling.
- 05
Record-level access control
Permissions enforced in the API with every access logged for review.
Screens
A look at the interface.
Patient booking flow Clinician daily schedule Clinic administration
Results
What changed after launch.
- No-show rate
- −29%Six months after rollout
- Bookings made self-service
- 58%
- Clinics on one system
- 4
- Access-control findings
- 0External review at handover
Figures shown are illustrative placeholders for this sample case study.
“The pilot clinic asked to keep it before the rollout was even approved. Reception got their mornings back.”
Let’s build
Have a project like this?
Tell us where you are now and what needs to be true in six months. We will map an approach and give you a realistic estimate.
Prefer email? info@saftasoft.site